Conditions of Carriage 

The following conditions apply whether or not a contract of carriage has been entered into as a quotation being offered or whether a contract has been made verbally or in writing. In these conditions of carriage, any reference to the company means Jake’s Cars. 
1. Vehicles are hired subject to availability at time of receipt of order. There is no guarantee that the vehicle will perform a journey in a given time and the company shall not be accountable for any loss, inconvenience, or damage, which may arise, from any delay, detention or breakdown. 
2. In the event of a national emergency, or force majeure or any unforeseen or unavoidable shortage of drivers or vehicles, the company reserves the right to cancel any booking without liability to the hirer. The company shall not be responsible for failure to execute this contract by reason of accident, fire, tempest, strikes, or any cause outside their control.  
3. The right is reserved to subcontract a vehicle from another taxi or private hire operator. 
4. The vehicle is constructed to carry the number of passengers licensed, and under no circumstances should the number of passengers exceed this. Every effort will be made to supply vehicles with the seating and facilities advertised. But they cannot be guaranteed to be available on the day of the journey. 
5. Refreshments may not be consumed in any vehicle supplied. 
6. Smoking is not permitted in any company vehicle. 
7. Personal effects and luggage are carried at the owner’s risk. The person appointed by the hirer to be in charge of the party shall ensure the correct number of cases are taken into the vehicle and taken off at the destination. The company does not guarantee to accommodate items other than one medium sized suitcase for each passenger and small hand baggage; however every effort will be made to accommodate additional items wherever possible. Please refer to our office for guidelines. The company shall not be responsible for loss or damage to luggage or any other property bought on or to the vehicle during the period of hire however caused. 
8. The driver is responsible for the safety of the vehicle and passengers, any person whose conduct is considered to be unacceptable or who is in an unfit state in the opinion of the driver, may be refused transport. In the event of the driver refusing transport; a cancellation charge will be made. it is the hirer's responsibility to ensure that all passengers are in a suitable state and condition to travel, this includes level of intoxication as well as cleanliness. 
9. The hirer will be responsible for any damage caused to the vehicle by the passengers during the period of hire. The company reserves the right to withdraw all services in the event of unruly conduct by passengers or damage caused to company vehicles. Please note that in the event of the vehicle being soiled or wilfully damaged, due to passenger intoxication, the company reserves the right to charge a cleaning fee plus any losses. 
10. The route taken between any two points is at the discretion of the company or driver, unless a prefered route is requested beforehand. 
11. Unless otherwise stated, road tolls and parking are not included in the quotation and will be charged extra. Admission into events or attractions is not included in the cost of hire. The hirer is also responsible for porterage charges. 
12. The vehicle may be withdrawn if the passengers are more than 15 minutes late, or 75 minutes at airports, except in exceptional cases or if contact is made. In the event of cancellation due to failure to contact Jake's Cars, the company accepts no liability for the cost of the alternative transport. 
13. Lost property can be claimed from Jake’s Cars office, Wilkins House, 34 Station Road, Billingshurst. The company cannot be held responsible for the safeguard of items left on the company’s vehicles or premises. 
14. In the event of cancellation by the hirer, the company reserves the right to charge a percentage of the value of the booking; up to 100% if cancelled with less than 6 hours' notice. Charges will not apply under special or exceptional circumstances. If the booking is cancelled after the vehicle has been dispatched or arrived at the collection point, a charge up to the full value of the fare may be charged. If the booking has not been cancelled but not undertaken, the company reserves the right to charge up to 100% of a booking value plus waiting time. Cancellation charges may not apply to postponements or an amendment providing the trip takes place. 
15. The hirer must also take full responsibility for all costs incurred by the company as a result of curtailment before or during the trip and waiting either at collection or during to trip. Waiting time will be charged at the pick-up, after 5 minutes and at any stops en-route. Waiting time at airport collections will be charged after 60 minutes. 
16. Animals cannot be carried on the company’s vehicles without the express permission of the proprietor. The company does of course make an exception for guide dogs. 
17. Any complaints in respect of the company’s service should be made in writing within 21 days of the journey date by email only to 
18. Notices or decorations shall not be displayed on, or from, the vehicles without prior consent of the company. 
19. Drivers have the sole discretion as to the suitability of road or locations that a vehicle can enter or travel through. No liability can be accepted if a vehicle is unable to complete a journey due to the unsuitability of a road or location. 
20. The company will not be liable for any loss, injury, damage or delay, where inclusive arrangements have been made incorporating other companies’ services. In any event the company will not be liable for claims beyond the value of the vehicle hire. 
21. This contract shall not be cancelled or varied in whole or in part except by mutual consent of the company and the hirer. The company accepts no responsibility for the non-observance of any subsequent alterations the terms of contract notified either verbally or by telephone, unless confirmed in writing by the hirer so as to be received by the company, not less than one hour before the date of such journey. However, in event of the hirer not complying with the agreed terms of payment or conditions a vehicle hire may be terminated forthwith. The hirer will under all circumstances be responsible for any outstanding payments or liabilities contained within our conditions. 
22. Orders are only accepted in that the law of England shall apply on the contract arising from such an order and to the determination of the rights and liabilities of the proceedings shall be brought by either party in relation to such contract except in a court of competent jurisdiction in England. 
Privacy Policy 
Last updated: March 04, 2024 
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You. 
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the Privacy Policy Generator. 
Interpretation and Definitions 
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural. 
For the purposes of this Privacy Policy: 
Account means a unique account created for You to access our Service or parts of our Service. 
Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority. 
Application refers to Jake's Cars, the software program provided by the Company. 
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Jake's Cars, Wilkins House, 34 Station Road, Billingshurst, RH14 9SE. 
Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses. 
Country refers to: United Kingdom 
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet. 
Personal Data is any information that relates to an identified or identifiable individual. 
Service refers to the Application or the Website or both. 
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used. 
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit). 
Website refers to Jake's Cars, accessible from 
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable. 
Collecting and Using Your Personal Data 
Types of Data Collected 
Personal Data 
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. 
Our Booking Apps may collect personal information from you in order to fulfil your service requests. This includes email addresses, personal name, postal address, and contact numbers. 
The Booking Apps may request Access to your contacts list if you wish to use the “buddy feature” This allows us to send messages to another person in your contact list when you are using our service. Any personal information used is only for the operation and fulfilment of a service requested by you. 
Personally identifiable information may include, but is not limited to: 
Email address 
First name and last name 
Phone number 
Address & Post code 
Usage Data 
Usage Data 
Usage Data is collected automatically when using the Service. 
Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data. 
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data. 
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device. 
Information Collected while Using the Application 
While using Our Application, in order to provide features of Our Application, We may collect, with Your prior permission: 
Information regarding your location 
We use this information to provide features of Our Service, to improve and customize Our Service. The information may be uploaded to the Company's servers and/or a Service Provider's server or it may be simply stored on Your device. 
You can enable or disable access to this information at any time, through Your Device settings. 
Tracking Technologies and Cookies 
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include: 
Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies. 
Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity). 
Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies on the Privacy Policies website article. 
We use both Session and Persistent Cookies for the purposes set out below: 
Necessary / Essential Cookies 
Type: Session Cookies 
Administered by: Us 
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services. 
Cookies Policy / Notice Acceptance Cookies 
Type: Persistent Cookies 
Administered by: Us 
Purpose: These Cookies identify if users have accepted the use of cookies on the Website. 
Functionality Cookies 
Type: Persistent Cookies 
Administered by: Us 
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website. 
For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy. 
Use of Your Personal Data 
The Company may use Personal Data for the following purposes: 
To provide and maintain our Service, including to monitor the usage of our Service. 
To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user. 
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service. 
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation. 
To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information. 
To manage Your requests: To attend and manage Your requests to Us. 
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred. 
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience. 
We may share Your personal information in the following situations: 
With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You. 
For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company. 
With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us. 
With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions. 
With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. 
With Your consent: We may disclose Your personal information for any other purpose with Your consent. 
Retention of Your Personal Data 
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. 
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods. 
Transfer of Your Personal Data 
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction. 
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer. 
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information. 
Delete Your Personal Data 
You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You. 
Our Service may give You the ability to delete certain information about You from within the Service. 
You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us. 
Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so. 
Disclosure of Your Personal Data 
Business Transactions 
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy. 
Law enforcement 
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency). 
Other legal requirements 
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to: 
• Comply with a legal obligation 
• Protect and defend the rights or property of the Company 
• Prevent or investigate possible wrongdoing in connection with the Service 
• Protect the personal safety of Users of the Service or the public 
• Protect against legal liability 
Security of Your Personal Data 
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security. 
Children's Privacy 
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers. 
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information. 
Links to Other Websites 
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit. 
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services. 
Changes to this Privacy Policy 
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page. 
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy. 
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. 
Contact Us 
If you have any questions about this Privacy Policy, You can contact us: 
By email: 
By visiting this page on our website: 
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